FREE SHIPPING is included with all domestic USA orders unless large quantities are placed, in which case additional small shipping charges may apply to accommodate larger packages. Most orders are processed and shipped within 5 business days, and delivery can take 7-10 business days depending on your location within the USA.

Please note, pre-order items typically take anywhere from 4-8 weeks to ship.

We use USPS and UPS for all shipments. We are not responsible for any lost, stolen, or damaged shipments; any claims regarding these issues must be made directly with USPS or UPS.

We ship internationally using USPS and UPS. A flat rate of $25 is charged at the beginning of each order. Most orders are processed and shipped within 7 business days, and delivery typically takes 7-21 business days, though it may take longer depending on your location.

For pre-order items, please note that shipping times may vary and can take anywhere from 4-8 weeks.

Additional duties or taxes may apply once your package enters your country. Low Key Industries LLC is not responsible for these additional fees. Customs laws differ from country to country, and in some cases, orders may be delayed if inspected by customs.

We are not responsible for any lost, stolen, or damaged shipments; any claims regarding these issues must be made directly with the shipping carrier.

PRE-ORDER ITEMS are made-to-order pieces that will take approximately 4 to 8 weeks to be shipped from the date the pre-order wave ends, not from the date you place your order. Please read the rules and regulations below before placing your order:

1. Pre-orders require payment at checkout.
2. Due to the nature of pre-order items, we do not accept cancellations once the order is placed.
3. We cannot guarantee a specific ship date, so while we estimate 4–8 weeks from the pre-order wave closing date, delays due to customs, shipping, or production may occur. Orders will ship as soon as items are available.
4. Pre-orders may be released in waves. Each wave has its own ordering window and production timeline. Once a wave closes, the next will begin if demand continues. Be sure to check the product description for specific wave details and cut-off dates.
5. If you combine in-stock and pre-ordered items, all items will be shipped together once pre-ordered items are ready.
6. Please do not order if you are unable to wait for the item.
7. Colors and variations of pre-order items may differ slightly from sample photos.
8. By placing an order, you acknowledge and accept these terms and conditions.

ALL SALES ARE FINAL. We do not offer refunds or exchanges unless the item has a manufacturing defect. This includes any issues that arise from the production process, such as defects in stitching, fabric, or other manufacturing-related problems.

We ask that you carefully review your order before completing your purchase to ensure satisfaction with your selection. If you receive an item with a manufacturing defect, please contact us as soon as possible with clear photos and a description of the issue. We will assess the situation and work with you to resolve it.

Please send all wholesale inquiries to - rafee@lowkey.industries

All prices listed are accurate to the best of our knowledge. In the rare event that an item is mislisted, LOW KEY INDUSTRIES LLC reserves the right to refuse to sell the item at the listed price.

Please note that once you place an order, a receipt is automatically generated and emailed to confirm your purchase intent. However, this receipt does not constitute a contract. LOW KEY INDUSTRIES LLC retains the right to cancel any order at any time due to factors such as insufficient stock, failure to authorize payment, suspicion of fraudulent activity, discovery of incorrect item pricing, or any other reason deemed necessary.

We reserve the right to refuse or cancel orders at our discretion, regardless of whether your credit card has been charged. If your order is canceled after payment has been processed, LOW KEY INDUSTRIES LLC will issue a refund to your credit card for the amount of the incorrect charge.

Any information that Low Key Industries collects is for internal use only. We do not store your credit card information. If you sign up for our newsletter, it is completely optional, and you will receive updates on sales, events, new products, and more. All communications will include an opt-out feature, allowing you to unsubscribe at any time.

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